Customer Engagement

Our customer engagement qualifications will give your employees the next step they need in providing outstanding customer service to your clients!

These qualifications are mainly focused to employees/learners who work within a call centre environment and provide customer services over the phone. However, we can also provide training on direct sales and product promotion that will boost your prospects and sales.

We can also custom build our customer engagement training to suit your workplace goals or your employees’ needs. They could be focused to Sales or Customer Service as you wish. They could also be primarily Call-centre Focused or Direct Sales Oriented.

We are currently offering the following Programs

This qualification reflects the role of individuals who typically work with multiple communication channels, capture data and provide customer service. Typically, individuals in this role work under direct supervision, with limited authority to delegate.

Upon successful completion on the specified units the learner will be entitled to receive the BSB20215 Certificate II in Customer Engagement. If the learner decides to leave the qualification prior to completion they will receive a Statement of Attainment for the unit/s of competency they have successfully completed.

Click here for course information.

This BSB30215 Certificate III in Customer Engagement qualification reflects the role of individuals working in a range of complex customer service roles. Duties at this level would include working with multiple communication channels, providing excellent customer service, adhering to key performance indicators, working in a team environment, providing support to a team, providing technical advice and capturing data.

Individuals would work under supervision, but may have some authority to delegate.

Upon successful completion on the specified units the learner will be entitled to receive the BSB30215 Certificate III in Customer Engagement. If the learner decides to leave the qualification prior to completion they will receive a Statement of Attainment for the unit/s of competency they have successfully completed.

Click here for course information.

This qualification reflects the role of individuals with excellent communication and interpersonal skills who undertake complex customer interactions, often as a team leader and with significant authority to delegate.

Duties at this level are varied and may include responding to complex customer requests handling complaints, coaching staff and completing related administrative tasks.

Upon successful completion on the specified units the learner will be entitled to receive the BSB40315 Certificate IV in Customer Engagement. If the learner decides to leave the qualification prior to completion they will receive a Statement of Attainment for the unit/s of competency they have successfully completed.

Click here for course information.