Retail

Prepare yourself for a role in retail by studying a nationally-recognised course. Ranging from basic retail operational knowledge to preparing for a management position, our courses will equip your current or future employees with the practical skills and understanding to work in a variety of retail settings.

Students new to a retail environment will learn to operate retail technology, interact with customers, apply point-of-sale handling procedures, communicate in the workplace to support team and customer outcomes, minimise and loss and apply safe working practices, and sell and advise on products and services. Ready to manage the daily operations of a retail store or know someone who is? Let your skills be recognised with our Retail Management course. Learn to manage a team, develop sales strategies, drive customer loyalty and deliver high quality delivery whilst providing a safe and innovative working environment.

Our retail courses will update your employees with most current information and techniques to carry out your retail operations while they receive our highly valued nationally recognised qualifications.

We are currently offering the following Programs

This qualification reflects the role of frontline retail team members who use a defined and limited range of operational skills to undertake workplace activities. They are involved in mainly routine and repetitive tasks and work under direct supervision of others. This qualification provides a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants. Individuals with this qualification are able to perform roles such as frontline team member, customer service assistant and point-of-sale operator.

Upon successful completion on the specified units the learner will be entitled to receive the SIR20216 Certificate II in Retail Services. If the learner decides to leave the qualification prior to completion they will receive a Statement of Attainment for the unit/s of competency they have successfully completed.

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This qualification reflects the role of individuals who have the primary responsibility of engaging the customer, maintaining daily store operations and delivering on organisational expectations. They have sound knowledge of product and service offerings. These individuals possess a range of well-developed skills where discretion and judgement is required. They work with some independence under limited supervision. Some individuals working at this level are responsible for supervising other team members and monitoring day-to-day workplace operations. The qualification provides a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants. Individuals with this qualification are able to perform roles such as frontline sales assistant, customer service representative, shop assistant, retail supervisor, team leader and senior sales assistant.

Upon successful completion on the specified units the learner will be entitled to receive the SIR30216 Certificate II in Retail. If the learner decides to leave the qualification prior to completion they will receive a Statement of Attainment for the unit/s of competency they have successfully completed.

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This qualification reflects the role of individuals who lead a frontline team and manage day-to-day operations of a retail store or department to implement and deliver on organisational objectives and standards. These individuals possess a range of highly developed selling and customer engagement skills with sound knowledge of product and service offerings. They work with independence, taking responsibility for their own functions and outputs. This qualification provides a pathway to work in a diverse range of retail settings including speciality retailers, supermarkets, department stores, and quick service restaurants. Individuals with this qualification are able to perform roles such as store manager, department manager and assistant store manager.

Upon successful completion on the specified units the learner will be entitled to receive the SIR40316 Certificate IV in Retail Management. If the learner decides to leave the qualification prior to completion they will receive a Statement of Attainment for the unit/s of competency they have successfully completed.

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