SIR20216 Certificate II in Retail Services

About the Course

The SIR20216 Certificate II in Retail Services provides learners with the skills and knowledge to perform a range of routine Retail tasks under the supervision of a workplace supervisor.

This qualification provides pathways to work in various retail settings, such as specialty retailers, supermarkets, department stores and quick service restaurants.

Upon successful completion of all allocated units within this qualification the learners will be awarded the SIR20216 Certificate II in Retail Services qualification.

If the learners decide to leave the course without completing they will still receive a Statement of Attainment for the unit/s they have successfully completed.

Both Training Specialists Australia (RTO ID: 21811) and Challenger Training (RTO ID: 91830) deliver this course. The learners will be notified upon enrolment in which RTO they have been enrolled in if they have not indicated their preference.


Upon successful completion of SIR20216 Certificate II in Retail Services, learners can further their studies by enrolling in SIR30216 Certificate III in Retail or another relevant Certificate III level qualification.

This qualification may provide career pathways or job outcomes to work as a:

  • frontline team member
  • customer service assistant
  • point-of-sale operator

Course Content

Below is a list of units that will make up the  SIR20216 Certificate II in Retail Services qualification.

In order to successfully complete the full qualification, the learner must complete 7 core and 5 elective, altogether 12 units, in this qualification. The chosen elective units will lead to the proposed career pathways or job outcomes of this qualification.

SIRXWHS002 Contribute to workplace health and safety Core
SIRXRSK001 Identify and respond to security risks Core
SIRXCOM001 Communicate in the workplace to support team and customer outcomes Core
SIRXIND001 Work effectively in a service environment Core
SIRXPDK001 Advise on products and services Core
SIRXCEG001 Engage the customer Core Core
SIRXIND003 Organise personal work requirements Core
SIRRINV001 Receive and handle retail stock Elective
BSBWOR204 Use business technology Elective
SIRXIND002 Organise and maintain the store environment Elective
SIRXSLS002 Follow point-of-sales procedures Elective
SIRXIND004 Plan a career in the retail industry Elective

Recognition of Prior Learning

If a learner has previous knowledge and skills gained through work experience and/or formal or informal education and training they may apply for the Recognition of Prior Learning (RPL) at the time of enrolment.

We also offer opportunities for Credit Transfers. If a learner has previously completed same or similar units linked with this qualification they may apply for Credit Transfer/s at the time of enrolment.

The learner may contact the RTOs for more information on the processes of applying for the RPL and Credit Transfer.

Both RPL and Credit Transfer may reduce the duration of completing the qualification which will be determined by a qualified Trainer and Assessor of the RTO.

Scheduling and Location

All our training are pre-scheduled and delivered in a specific workplace or suitable pre-determined location.

The training for SIR20216 Certificate II in Retail Services follows a structured Delivery and Assessment Plan (DAP) where the trainer, the training location, duration and the delivery and assessment sessions are clearly identified.  The DAP will be provided to all learners prior to or at the time of enrolment.


This qualification may be completed in 12 months on a full-time basis. It may take 24 months to complete if this qualification is studied part-time.

The qualifications durations may be shortened due to a number of factors such as, Credit Transfers, recognition of Prior Learning and previous demonstrated skills and knowledge. This process will be determined by a qualified Trainer and Assessor of the RTO on a case-by case basis.

Entry and Assessment Requirements

There is no entry requirement to enrol in this course. Learners may have to undertake a simple Language, Literacy and Numeracy (LLN) test during the enrolment process to establish the individuals LLN skills and suitability into the course. Please refer to Welfare and Support below.

No licensing, legislative or certification requirements apply to this qualification.

Learners will be required to successfully complete all allocated assessments to be awarded this qualification. The assessments may include written questions, interviews, observations-at-work, role-plays, scenario analyses and others. Learners are also expected to participate in all scheduled classes, observations and assessment sessions.

Delivery Modes

This course will be mainly delivered at our client’s work places which are Health and Safety assured. The course may also be delivered for fee-for-service clients in suitably equipped venue.  The modes of delivery may include:

  • Lectures
  • Discussions
  • Group work, and
  • Observation of workplace practices and participation in practical work

Welfare and Support

If a learner has any disability issue in normally attending this course we can make reasonable adjustments in the delivery and assessment of this qualification. This will be done on a case-by-case basis.

Our RTOs will be able to organise Language and Literacy and Numeracy (LLN) support when required. We will also assist learners in using assistive or new technologies when required or refer them to the appropriate support services needed such as interpreter or ready and writing assistance services.

Course Fee and Payments

The course fee will be $2,500

All materials and equipment required for this training will be provided by the RTO and/or the clients workplace and the learners are not required to buy any materials or equipment for this training. No other expenses are involved in this training expect the fees indicated above.

Fees may vary according to a learner’s background and eligibility. Final fees will be sent to the learners after the enrolment process is completed.