SIR30216 Certificate III in Retail

About the Course

The SIR30216 Certificate III in Retail provides learners with the knowledge and skills to perform a range of advanced Retail services including engaging the customer, maintaining daily store operations and delivering on organisational expectations. With these skills they may be able to work with limited supervision.

This qualification provides opportunities to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants.

Upon successful completion of all allocated units within this qualification the learners will be awarded the SIR30216 Certificate III in Retail qualification.

If the learners decide to leave the course without completing they will still receive a Statement of Attainment for the unit/s they have successfully completed.

Both Training Specialists Australia (RTO ID: 21811) and Challenger Training (RTO ID: 91830) deliver this course. The learners will be notified upon enrolment in which RTO they have been enrolled in if they have not indicated their preference.

Pathways

Upon successful completion of SIR30216 Certificate III in Retail, learners can further their studies by enrolling in SIR40316 Certificate IV in Retail Management or another relevant Certificate IV level qualification.

This qualification may provide career pathways or job outcomes, depending on the chosen stream,  to work as a:

  • frontline sales assistant,
  • customer service representative,
  • shop assistant,
  • retail supervisor,
  • team leader
  • senior sales assistant

Course Content

Below is a list of units that will make up the SIR30216 Certificate III in Retail qualification.

In order to successfully complete the full qualification, the learner must complete 7 core and 5 elective, altogether 12 units, in this qualification. The chosen elective units will lead to the proposed career pathways or job outcomes of this qualification.

UNIT CODE UNIT TITLE CORE/ ELECTIVE
SIRXCOM002 Work effectively in a team Core
SIRXIND001 Work effectively in a service environment Core
SIRXRSK001 Identify and respond to security risks Core
SIRXWHS002 Contribute to workplace health and safety Core
SIRXCEG001 Engage the customer Core
SIRXSLS001 Sell to the retail customer Core
SIRXCEG002 Assist with customer difficulties Core
SIRXCEG003 Build customer relationships and loyalty Core
GENERIC ELECTIVES
SIRRMER001 Produce visual merchandise displays Elective
SIRXIND002 Organise and maintain the store environment Elective
SIRRINV002 Control stock Elective
SIRXPDK001 Advise on products and services Elective
SIRRRTF001 Balance and secure point-of-sale terminal Elective
FOOD ELECTIVES
SIRRRTF001 Balance and secure point-of-sale terminal Elective
SIRRINV002 Control stock Elective
SIRXPDK001 Advise on food products and services Elective
SIRRFSA001 Handle food safely in a retail environment Elective
SIRRMER001 Produce visual merchandise displays Elective
COFFEE ELECTIVES
SIRRRTF001 Balance and secure point-of-sale terminal Elective
SIRRINV002 Control stock Elective
SITHFAB005 Prepare and serve espresso coffee * Elective
SITHFAB004 Prepare and serve non-alcoholic beverages * Elective
SIRRMER001 Produce visual merchandise displays Elective

* Learners must have completed SITXFSA001 Use hygienic practices for food safety prior to commencing training in the below units:

  • SITHFAB004 Prepare and serve non-alcoholic beverages
  • SITHFAB005 Prepare and serve espresso coffee

Recognition of Prior Learning

If a learner has previous knowledge and skills gained through work experience and/or formal or informal education and training they may apply for the Recognition of Prior Learning (RPL) at the time of enrolment.

We also offer opportunities for Credit Transfers. If a learner has previously completed same or similar units linked with this qualification they may apply for Credit Transfer/s at the time of enrolment.

The learner may contact the RTOs for more information on the processes of applying for the RPL and Credit Transfer.

Both RPL and Credit Transfer may reduce the duration of completing the qualification which will be determined by a qualified Trainer and Assessor of the RTO.

Scheduling and Location

All our training are pre-scheduled and delivered in a specific workplace or suitable pre-determined location.

The training for SIR30216 Certificate III in Retail follows a structured Delivery and Assessment Plan (DAP) where the trainer and the training location, duration and the delivery and assessment sessions are clearly identified.  The DAP will be provided to all learners prior to or at the time of enrolment.

Duration

This qualification may be completed in 24 months on a full-time basis. It may take 60 months to complete if this qualification is studied part-time.

The qualifications durations may be shortened due to a number of factors such as, Credit Transfers, recognition of Prior Learning and previous demonstrated skills and knowledge. This process will be determined by a qualified Trainer and Assessor of the RTO on a case-by case basis.

Entry and Assessment Requirements

There is no entry requirement to enrol in this course. Learners may have to undertake a simple Language, Literacy and Numeracy (LLN) test during the enrolment process to establish the individuals LLN skills and suitability into the course. Please refer to Welfare and Support below.

No licensing, legislative or certification requirements apply to this qualification.

Learners will be required to successfully complete all allocated assessments to be awarded this qualification. The assessments may include written questions, interviews, observations-at-work, role-plays, scenario analyses and others. Learners are also expected to participate in all scheduled classes, observations and assessment sessions.

Delivery Modes

This course will be mainly delivered at our client’s work places which are Health and Safety assured. The course may also be delivered for fee-for-service clients in suitably equipped venue.  The modes of delivery may include:

  • Lectures
  • Discussions
  • Group work, and
  • Observation of workplace practices and participation in practical work

Welfare and Support

If a learner has any disability issue in normally attending this course we can make reasonable adjustments in the delivery and assessment of this qualification. This will be done on a case-by-case basis.

Our RTOs will be able to organise Language and Literacy and Numeracy (LLN) support when required. We will also assist learners in using assistive or new technologies when required or refer them to the appropriate support services needed such as interpreter or ready and writing assistance services.

Course Fee and Payments

The course fee will be $3,500

All materials and equipment required for this training will be provided by the RTO and/or the clients workplace and the learners are not required to buy any materials or equipment for this training. No other expenses are involved in this training expect the fees indicated above.

Fees may vary according to a learner’s background and eligibility. Final fees will be sent to the learners after the enrolment process is completed.